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FAQs

Check out some of our FAQ’s. Each topic has a link to full details if you can’t find what you are looking for here.

General

What sizing system are your shoes?
All shoes are US sizes. View size charts.

Delivery

For full details on delivery check out our delivery and returns page.

How long will my order take to arrive?
Generally, allow 3-4 business days for delivery. Rural and some residential areas may need an additional day(s). Some products need to be ordered in from our warehouse, which again, will cause an additional small delay.

How will I know my order is on its way?
When your order has been dispatched, you will receive an email with a tracking number to track the package.

Do you ship outside New Zealand?
No, we do not.

Can you deliver to a PO BOX?
Unfortunately, no, a physical address is required.

Is a signature required for delivery?
Yes, all packages require a signature.

Which Courier company do you use?
CourierPost


Payment

What are your payment methods?
We use Afterpay as well as Payment Express, and accept Visa, MasterCard, American Express, ASB True Rewards and all other cards supported by this system. We do not accept checks or cash at this time.

How do ASB True Rewards work?

Using In Store
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

Using Online
Simply use your True Rewards card the same as you would your ASB Rewards credit card.


Returns

For full details on returns check out our delivery and returns page.

I’m not completely satisfied with my purchase; how long do I have to return it?
Items in original unmarked packaging can be returned to us within 30 days of receipt.

Can I go into one of your stores and return an item I’ve ordered online?
Items with original packaging and the packing slip may only be returned in person to the Timberland High Street store located at 5 High Street, Auckland Central, Auckland.

Can I return my order by post?
Items can be returned by post in their original condition including packaging and must include a packing slip or proof of purchase. Returns should be addressed to Timberland Online Returns
5 High Street, Auckland Central
Auckland 1010


Timberland Rewards

For full details on Timberland Rewards check out our Timberland Rewards page.

How do I sign up to Timberland Rewards?
You can sign up online here or see one of our staff in store to sign up.

How do I earn Rewards once I am signed up?
You earn Timberland Dollars with every full-priced purchase made in-store and online!
Every $100 RRP you spend earns you $5 Timberland Dollars to spend on your next purchase.

How do I check my Rewards balance?
Login to your online account, then click on the ‘Check Balance’ button located under your account. You may also check your balance in-store by providing a member of staff with your email address or phone number.

Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you have the best shopping experience possible, which is why we’ll do the hard work for you with our size converter!

Men's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 17 18
UK 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15.5 16.5 17.5
EU 37.5 38 39 39 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50 51 52 53

Women's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9
EU 35.5 36 37 37.5 38 38.5 39 39.5 40 41.5 42

Kids Footwear - Toddler Size Chart

US 1 2 3 4 5 6 7 8 9 10 11 12 13
UK 13.5 1.5 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5
EU 16.5 17.5 18.5 20 21 22.5 23.5 25 26 27 28.5 30 31

Kids Footwear - Youth Size Chart

US 10 11 12 13 1 2 3 4 5 6 7
UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5
EU 27 28.5 30 31 32.5 34 35 36 37.5 39 40

Men's clothing size chart

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

NECK SMALL MEDIUM LARGE X-LARGE 2X-LARGE
INCHES 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
CENTIMETERS 36 - 37 38 - 39 41 - 42 43 - 44 45 - 47
CHEST
INCHES 36 - 38 39 - 41 42 - 44 45 - 47 48 - 50
CENTIMETERS 91 - 97 99 - 104 107 - 112 114 - 119 122 - 127
WAIST
INCHES 30 - 31 32 - 34 36 - 38 40 - 42 44 - 46
CENTIMETERS 76 - 79 81 - 86 91 - 97 102 - 107 112 - 117
SLEEVE
INCHES 33.5 34 34.75 35.5 36.5
CENTIMETERS 85 87 88 90 92

At Timberland our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. For more information, please contact our customer service.

To ensure you choose the correct size for your feet we recommend you follow the method described here.


To measure your size is better if you are helped by a second person.

    • Put a sheet of paper along the wall and fixed to the floor using scotch tape.
    • Then you stand over the paper, you must be straighten, wearing socks, heels and back against the wall and feet together.
    • Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
      • Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
      • This will be your reference to know your shoe size.

When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:

    • Already own a pair of kicks in the brand?
      Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
    • Use the product information and reviews
      Certain brands or styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.