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COVID-19 NZ Update

AUCKLAND STORES OPEN AND ALL ITEMS SHIPPING
Parcels will continue to be dispatched, we are not aware of any delays with NZ couriers
As soon as we hear of any delays we will update this information


 

Last update: 8:00 am NZT, October 8, 2020

From our family to yours, we hope that you are keeping safe and well and keeping up the fight against COVID 19 as Auckland moves to Alert Level 3 and the rest of New Zealand moves to level 2

Under Alert Level 1 our stores remain open and are operating with social distancing processes and contact tracing in place

We will continue to ship quickly across NZ, and our staff at dispatch centres will be taking the following procedures to ensure safety of themselves and our customers:

• Social distancing will be practiced and rigorous hygiene protocols will be encouraged including using hand santitiser frequently
• 1 business day picking - all items will be picked and dispatched from our Auckland warehouse within 1 business day
• Contactless delivery
• Live track and trace for all parcels

Any questions please get in touch with our team on (09) 309 0522 or email info@timberlandnz.co.nz


For stores, when you visit us you will notice the following measures to keep both you and our staff safe and well.

When you enter our stores, we will ask you to do the following:

• Sanitise your hands with the hand sanitiser provided
• Customers are asked to keep 2 meters apart from one another
• Contact tracing via the Covid-19 App is available and recommended

High touch points will be sanitised regularly and stores themselves will be cleaned and sanitised daily. The health and safety of our staff and customers is our first priority and we thank you in advance for your assistance.

Our customer service team is available anytime during working hours if you have any questions, please contact (09) 309 0522 or email info@timberlandnz.co.nz

Best regards,

The Timberland NZ Team

Learn more at covid19.govt.nz


Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you have the best shopping experience possible, which is why we’ll do the hard work for you with our size converter!

Men's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 17 18
UK 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15.5 16.5 17.5
EU 37.5 38 39 39 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50 51 52 53

Women's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9
EU 35.5 36 37 37.5 38 38.5 39 39.5 40 41.5 42

Kids Footwear - Toddler Size Chart

US 1 2 3 4 5 6 7 8 9 10 11 12 13
UK 13.5 1.5 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5
EU 16.5 17.5 18.5 20 21 22.5 23.5 25 26 27 28.5 30 31

Kids Footwear - Youth Size Chart

US 10 11 12 13 1 2 3 4 5 6 7
UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5
EU 27 28.5 30 31 32.5 34 35 36 37.5 39 40

Men's clothing size chart

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

NECK SMALL MEDIUM LARGE X-LARGE 2X-LARGE
INCHES 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
CENTIMETERS 36 - 37 38 - 39 41 - 42 43 - 44 45 - 47
CHEST
INCHES 36 - 38 39 - 41 42 - 44 45 - 47 48 - 50
CENTIMETERS 91 - 97 99 - 104 107 - 112 114 - 119 122 - 127
WAIST
INCHES 30 - 31 32 - 34 36 - 38 40 - 42 44 - 46
CENTIMETERS 76 - 79 81 - 86 91 - 97 102 - 107 112 - 117
SLEEVE
INCHES 33.5 34 34.75 35.5 36.5
CENTIMETERS 85 87 88 90 92

At Timberland our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. For more information, please contact our customer service.

To ensure you choose the correct size for your feet we recommend you follow the method described here.


To measure your size is better if you are helped by a second person.

    • Put a sheet of paper along the wall and fixed to the floor using scotch tape.
    • Then you stand over the paper, you must be straighten, wearing socks, heels and back against the wall and feet together.
    • Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
      • Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
      • This will be your reference to know your shoe size.

When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:

    • Already own a pair of kicks in the brand?
      Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
    • Use the product information and reviews
      Certain brands or styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.