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Click and Collect


You must wait until you receive your order collection email stating your order is ready for pick up before coming in store to collect your order. This is to comply with Government safety guidelines and to ensure your item is available.

You can now place FREE Click & Collect orders and get contactless pick ups at one of our 3 stores nationwide:

Timberland – Auckland CBD
5 High Street
Auckland City
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Timberland – Sylvia Park
Sylvia Park, Shop 69
286 Mt Wellington Highway
Mt Wellington
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Timberland – Wellington
55 Willis Street
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Click & Collect orders will be available to pick up during store open hours from your selected store once you have received your pick up confirmation email. The person collecting the order will need valid ID (NZ Driver’s License or Passport) or be able to show the pick up confirmation email.

Your order will be available for pick up within 3 hours if your order is placed before 4pm. Orders placed after 4pm will be ready to collect the following day.

If your ordered product is no longer available at your selected store, we will contact you as soon as possible and arrange for the item/s to be transferred to your selected store free of charge or arrange an alternative.

If you have any queries on your Click & Collect order, call us on 09 309 2716 or email